Frequently asked questions

Due to the upfront nature of event costs, all entry fees are non-refundable and non-transferable to other event locations. This policy stays in effect whether you are injured, have an unexpected business trip, family emergency, illness, etc. All participants acknowledge and accept this policy during the registration process. ​ DEFERRALS: • While refunds are not possible, you can defer your race registration for one (1) calendar year. In order to defer your race registration, you must complete an Event Deferral Form and pay a deferral fee ($25 CAD). Once registration opens for the following year, you will be sent a code via email to register yourself online free of charge. Please note, it will be your responsibility to register yourself for the next year's event. If for some reason the event is not continued at the original location, you will not receive a refund. Deferral deadline: Forms must be received at least one month prior to the original event date. If your deferral form is received less than a month before the event, we will not be able to process it. CANCELLATIONS: • If you cannot participate and do not want to defer to the following year, you can complete a Cancellation Form. By canceling your registration you will not receive a refund, but we will send your participant swag item to you after the race. No other participant materials (bibs, medals, etc.) will be sent. Cancellation deadline: Forms must be received at least two weeks prior to the event date. If your cancellation form is received less than two weeks before the event, we will not be able to process it. TRANSFERS: • A transfer is to be used if you can no longer run and you wish to transfer your entry to another person you have found who wants to take your entry. The deadline to transfer a registration to another person is six (6) weeks prior to the event date. To complete a transfer: • Sign into your Participant Dashboard on Race Roster • Select "My Transaction History" on the left hand side of the page • Under description, click on the Event Name that you wish to edit. • Scroll down, and select "TRANSFER" button on the right hand side below the REGISTER button. • Click the "To a New Participant" button. • Select yourself from the participant drop down menu. • Enter the email address of the person you would like to transfer registration to. • Click Start Transfer. The new participant will receive an email with a link to complete the transfer. Be advised that the transfer is pending until new registrant opens the link and completes the registration form, including the checkout page where they must hit 'SUBMIT ORDER'. The person who is accepting the transfer must press accept and pay the $25 transfer fee.

Category changes (i.e. Kids 5K to 5K) can be made online by logging into your Race Roster account before the deadlines below: • Category changes*: One month prior to race day Participant names are unable to be changed. If you are interested in transferring your registration to another person, please see our transfer policy above. *Please note, there will be no refunds given for changing from one race to another and there can be additional fees charged based on the difference in cost.

Due to mandated road closures and re-openings, there is a 2 hour time limit. In addition, participants must maintain a minimum pace of 15 minutes per km for the 5K and 20 minutes per km for the 10K while on the course. For the safety of our participants, there is an official race vehicle that travels at the slowest allowable pace and will pick up participants that are unable to maintain the required pace. Race results/times will not be posted for participants who do not complete the entire course in the allotted time.

Yes. Both will receive swag item, finisher medals, post-race nourishment and entertainment once they finish the run.

Jogging strollers are allowed in the 5K but they MUST start at the back for the safety of the child as well as the other participants. All strollers MUST pay an entry fee of $20.00 plus applicable taxes and processing fees. This can be purchased during the registration process. It includes a bib, medal, and giveaways. It does not include the swag or ferry ticket.

If you have a minimum of 10 group members, members can receive a 10% discount. Once we receive a completed Group Registration Form, we will create a custom coupon code for your team members to register online with. Each group member will need to register online separately since there is a waiver that must be signed by each individual. Discounts cannot be applied to existing registrations and refunds will not be given to members who may have already registered prior to the creation of the group discount code. We do not hold spots for group members, so members will be not able to register after an event has sold out. Please allow a minimum of two (2) business days for group discount codes to be created.

Participants must be at least 8 years old for the Kids 5K. All registrants must be 13 or older for the 5K division and 10 or older for the 10K division. These are the minimum age limits to register online. However, we do allow those younger than these ages to participate as long as they have a parent/guardian with them AT ALL TIMES. Also, the parent/guardian must be registered for the race. To register someone under 8 for the Kids 5K, please email us at info@gwnevents.com (mailto:info@gwnevents.com)for a mail-in registration form.

All race bibs are available for pick-up on Race Day. If you purchased a ferry ticket through us, they will also be available for pick-up on Race Day. Tables will be set up outside of the Jack Layton Ferry Terminal. We suggest that you arrive no less than 30 minutes prior to your desired ferry departure time. Photo ID is required to pick up your race packet. Packet Pick-Up Times: Saturday, August 29th: 7:00 AM - 9:00 AM (exact timing/details will be confirmed in final participant newsletter prior to race day). Location: Directly in front of the Jack Layton Ferry Terminal.

We request that all our participants pick up their own race packets for security purposes.

Yes, there will be gear check available at the race site.

If you placed in the Top 3 overall or the Top 3 in your age group and did not pick up your award at the event, please fill out the Award Claim Form below to request your award to be mailed to you.

Sorry! Discounts will not be applied to current registrations. NO EXCEPTIONS.

Please sign in to your Race Roster (https://raceroster.com/signin)account and check out your participant dashboard to confirm your registration for the SuperPower 5K|10K.

We do allow the use of headphones during our races however we ask that you either: 1. Run with one earpiece in and one out or; 2. Listen at a low volume so you can hear any directions given to you along the course.

We receive many request to donate or sell additional medals for various purposes. While we certainly admire those who run for those who cannot, our medals are only awarded to people who complete the race. It is up to the runner whether or not they would like to gift their own medal to their running buddy/friend/etc.