Question 1

I can't participate. Is there a cancellation policy?

Accepted Answer

Due to the upfront nature of event costs, all entry fees are non-refundable and non-transferable to other event locations. This policy stays in effect whether you are injured, have an unexpected business trip, family emergency, illness, etc. All participants acknowledge and accept this policy during the registration process.
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DEFERRALS:
While refunds are not possible, you can defer your race registration for one (1) calendar year. In order to defer your race registration, you must complete an Event Deferral Form and pay a deferral fee ($25 CAD). Once registration opens for the following year, you will be sent a code via email to register yourself online free of charge. Please note, it will be your responsibility to register yourself for the next year's event. If for some reason the event is not continued at the original location, you will not receive a refund. Deferral deadline: Forms must be received at least one month prior to the original event date. If your deferral form is received less than a month before the event, we will not be able to process it. 
 
CANCELLATIONS:
If you cannot participate and do not want to defer to the following year, you can complete a Cancellation Form. By canceling your registration you will not receive a refund, but we will send your participant swag item to you after the race. No other participant materials (bibs, medals, etc.) will be sent. Cancellation deadline: Forms must be received at least two weeks prior to the event date. If your cancellation form is received less than two weeks before the event, we will not be able to process it.
 
TRANSFERS:
A transfer is to be used if you can no longer run and you wish to transfer your entry to another person you have found who wants to take your entry. The deadline to transfer a registration to another person is six (6) weeks prior to the event date. To complete a transfer:
Sign into your Participant Dashboard on Race Roster
Select "My Transaction History" on the left hand side of the page
Under description, click on the Event Name that you wish to edit.
Scroll down, and select "TRANSFER" button on the right hand side below the REGISTER button.
Click the "To a New Participant" button.
Select yourself from the participant drop down menu.
Enter the email address of the person you would like to transfer registration to.
Click Start Transfer.
The new participant will receive an email with a link to complete the transfer. Be advised that the transfer is pending until new registrant opens the link and completes the registration form, including the checkout page where they must hit 'SUBMIT ORDER'. The person who is accepting the transfer must press accept and pay the $25 transfer fee.

Question 2

How can I make a change to my registration?

Accepted Answer

Category changes (i.e. Kids 5K to 5K) can be made online by logging into your Race Roster account before the deadlines below:
Category changes*: One month prior to race day

Participant names are unable to be changed. If you are interested in transferring your registration to another person, please see our transfer policy above.
 
*Please note, there will be no refunds given for changing from one race to another and there can be additional fees charged based on the difference in cost.

Question 3

How long do I have to complete the course?

Accepted Answer

Due to mandated road closures and re-openings, there is a 2 hour time limit. In addition, participants must maintain a minimum pace of 15 minutes per km for the 5K and 20 minutes per km for the 10K while on the course. For the safety of our participants, there is an official race vehicle that travels at the slowest allowable pace and will pick up participants that are unable to maintain the required pace. Race results/times will not be posted for participants who do not complete the entire course in the allotted time.

Question 4

Do the Kids 5K participants recieve the same things as the 5K participants?

Accepted Answer

Yes. Both will receive swag item, finisher medals, post-race nourishment and entertainment once they finish the run.

Question 5

Can I run with a baby stroller?

Accepted Answer

Jogging strollers are allowed in both 5K and 10K race distances, but they MUST start at the back for the safety of the child as well as the other participants. All strollers MUST pay an entry fee of $20.00 plus applicable taxes and processing fees. This can be purchased during the registration process. It includes a bib, medal, and giveaways. It does not include the swag or ferry ticket.

Question 6

Do you have group discounts?

Accepted Answer

If you have a minimum of 10 group members, members can receive a 10% discount. Once we receive a completed Group Registration Form, we will create a custom coupon code for your team members to register online with. Each group member will need to register online separately since there is a waiver that must be signed by each individual. Discounts cannot be applied to existing registrations and refunds will not be given to members who may have already registered prior to the creation of the group discount code. We do not hold spots for group members, so members will be not able to register after an event has sold out. Please allow a minimum of two (2) business days for group discount codes to be created.

Question 7

What are the age limits?

Accepted Answer

Participants must be at least 8 years old for the Kids 5K. All registrants must be 13 or older for the 5K division and 10 or older for the 10K division. These are the minimum age limits to register online. However, we do allow those younger than these ages to participate as long as they have a parent/guardian with them AT ALL TIMES. Also, the parent/guardian must be registered for the race.

To register someone under 8 for the Kids 5K, please email us at info@gwnevents.com for a mail-in registration form.

Question 8

How do you pick up your race bib and ferry ticket on event day?

Accepted Answer

You can pick up your race bib on Race Day. If you purchased a ferry ticket through us, it will also be available at packet pick-up. Look for the tables outside the Jack Layton Ferry Terminal, and please bring photo ID. We recommend arriving at least 30 minutes before your desired ferry departure time so you have plenty of time to collect everything.

Question 9

Can someone else pick up the packet for me?

Accepted Answer

We request that all our participants pick up their own race packets for security purposes.

Question 10

Will there be gear check available?

Accepted Answer

Yes, there will be gear check available at the race site.

Question 11

I forgot to pick up my award. Can it be mailed to me?

Accepted Answer

If you placed in the Top 3 overall or the Top 3 in your age group and did not pick up your award at the event, please fill out the Award Claim Form below to request your award to be mailed to you.

Question 12

I forgot to apply a discount code to my registration. Can I get a refund?

Accepted Answer

Sorry! Discounts will not be applied to current registrations. NO EXCEPTIONS.

Question 13

How can I confirm my registration?

Accepted Answer

Please sign in to your Race Roster account and check out your participant dashboard to confirm your registration for the SuperPower 5K|10K.

Question 14

Can I wear headphones during the race?

Accepted Answer

We do allow the use of headphones during our races however we ask that you either:
Run with one earpiece in and one out or;
Listen at a low volume so you can hear any directions given to you along the course.

Question 15

Can I get an extra medal for my running buddy/friend/etc?

Accepted Answer

We receive many request to donate or sell additional medals for various purposes. While we certainly admire those who run for those who cannot, our medals are only awarded to people who complete the race. It is up to the runner whether or not they would like to gift their own medal to their running buddy/friend/etc.

Frequently asked questions